Terms and Conditions

Pierina Plats Maison

Last updated: 7 Feb 2026

These Terms and Conditions (“Terms”) govern the use of the website located at:
https://pierinaplatsmaison.com
and the purchase of products and services offered by Pierina Plats Maison (“Company”, “we”, “us”, or “our”).

By accessing this website or placing an order, you agree to be legally bound by these Terms.

If you do not agree, you must not use this website or place orders.

1. Business Information

Pierina Plats Maison operates a weekly preorder prepared-meal service offering pickup and delivery within Québec, Canada.

All food preparation and handling are conducted in accordance with applicable Canadian and Québec regulations, including MAPAQ standards where applicable.

2. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Québec and the applicable laws of Canada.

Any dispute shall fall under the jurisdiction of the courts of Québec.

3. Language

This website is available in both English and French.

In accordance with Québec regulations, a French version of these Terms may be provided. In case of discrepancy, the version required under applicable Québec law shall prevail.

4. Weekly Menu and Ordering System

Pierina Plats Maison operates on a weekly preorder production model designed to ensure freshness and quality.

Menu Release
Menus are published weekly, typically on Fridays.

Order Period
Orders must be placed within the announced order window. Orders submitted after the deadline may not be accepted.

Production Schedule
Meals are prepared fresh on designated production days, typically Sunday and Wednesday.

We reserve the right to modify menu availability, preparation schedules, and order deadlines as necessary.

5. How to Order

The ordering process follows a four-step system:

Step 1 — Add to Cart
Customers select meals from the weekly menu and choose pickup or delivery.

Step 2 — Checkout
Customers review their order and complete checkout.

Step 3 — Preparation
Meals are freshly prepared and made available for pickup or delivery.

Step 4 — Consumption
Customers are responsible for reheating, storing, and consuming meals safely.

6. Pricing and Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise specified.

Online payments are processed securely through Stripe or other authorized payment providers.

Pierina Plats Maison does not store full credit card information.

We reserve the right to:

correct pricing errors
cancel orders affected by technical errors
refuse transactions suspected of fraud

7. Chargebacks and Payment Disputes

Customers agree to contact Pierina Plats Maison before initiating a chargeback.

Initiating a chargeback without attempting resolution may result in:

suspension of ordering privileges
refusal of future service

Fraudulent disputes may be reported to payment processors.

8. Order Cancellation and Refund Policy

Because meals are prepared fresh and ingredients are purchased in advance:

Orders are generally final after the order deadline.

Refunds or credits may be issued at our discretion in exceptional circumstances.

9. Food Safety and Allergen Notice

IMPORTANT — READ INGREDIENTS CAREFULLY

Customers are responsible for reviewing ingredient lists prior to ordering.

Pierina Plats Maison shall not be responsible for allergic reactions resulting from:

failure to review ingredients
undisclosed sensitivities
cross-contamination risks

10. Cross-Contamination

Our kitchen handles common allergens including but not limited to:

nuts
dairy
gluten
eggs
soy
shellfish

While procedures are followed to reduce risk, we cannot guarantee an allergen-free environment.

Customers with severe allergies should exercise caution when ordering.

11. Food Handling and Storage Responsibility

Once food leaves our premises, Pierina Plats Maison is not responsible for:

temperature control
refrigeration
freezing
transportation
reheating methods

Customers are solely responsible for proper storage and safe consumption.

Failure to follow food safety practices may increase risk of foodborne illness.

12. Consumption and Liability

To the maximum extent permitted by law, Pierina Plats Maison shall not be liable for:

illness
allergic reactions
injuries
damages

resulting from consumption, storage, reheating, or handling of food after pickup or delivery.

13. Delivery and Pickup

Customers must ensure:

correct address information
accessibility for delivery
timely pickup

We are not responsible for:

missed deliveries due to customer absence
incorrect address details
delays caused by weather or traffic conditions

Risk of loss transfers to the customer at the time of delivery or pickup.

14. Images and Product Representation

Images displayed on this website are for presentation purposes only.
Final dishes may differ in appearance, portioning, or presentation due to preparation methods, ingredient variation, or seasonal availability.

15. Shelf Life and Consumption Timing

Meals are prepared fresh and intended to be consumed within the recommended timeframe provided on packaging or product pages.

Pierina Plats Maison shall not be responsible for quality or safety of meals consumed after recommended storage periods.

16. Website Use

Users agree not to:

misuse the website
attempt unauthorized access
interfere with site functionality
use the site for unlawful purposes

We reserve the right to restrict access where misuse is suspected.

17. Intellectual Property

All content on this website, including text, images, branding, and design, is the property of Pierina Plats Maison and may not be reproduced without permission.

18. Privacy and Data Protection

Customer information is handled in accordance with applicable privacy laws in Canada and Québec.

Payment data is processed by third-party payment processors and is not stored by Pierina Plats Maison.

19. Force Majeure

Pierina Plats Maison shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to: